SUPPORT

Level Billing faq's

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What is the Level Billing Program and how does it work?
Level Billing is a monthly payment plan designed to take the seasonal highs and lows out of your home heating bills. By spreading your average annual heating expense over a 12 month period (July—June), we make it easier for you to manage the expense and budget for it. We begin by calculating your monthly Level Billing amount. This payment is due EVERY MONTH of the calendar year. It’s important to understand that the plan is designed so that during the spring/summer months you accumulate a credit balance on your account to help offset the charges your account will incur during the fall/winter months.
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How is my Level Billing amount calculated?
First, we estimate your annual heating expense by applying this year’s energy prices to a 3 year average of your fuel usage. Next, we divide your total estimated expense into 12 equal amounts. That’s your Level Billing payment amount. Keep in mind, the factors used in this calculation are ESTIMATES and changes in the weather, in your usage, and in energy prices can affect your actual heating expense. (If you are already enrolled in The R. W. Earhart Company's Level Billing Program, we will also take into account any balance – credit or debit – on your account at the end of the previous year’s Level Billing period.)
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Will I receive a monthly statement?
Yes. You will receive monthly communication regarding your Level Billing status by mail. The statement will show your current account balance, your monthly payment due and will also be the means by which we communicate any Level Billing payment adjustments. (If you prefer to “go green” and receive your monthly statements by email, simply contact our office at 1-800-686-2928 and ask us to update your account.)
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Can my Level Billing amount change?
Yes. An adjustment to your Level Billing amount may be necessary if we detect or anticipate a change (up or down) in your fuel usage or in energy prices. We review Level Billing accounts twice a year in June and December.
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How will I be notified about a change in my Level Billing account?
You will be notified via your monthly Level Billing statement if an adjustment has been made to your Level Billing amount. Please review your monthly statements carefully.
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Who is eligible for Level Billing?
Customers must be on Autofill and pass a credit check to be eligible for Level Billing.
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When is enrollment for Level Billing?
The enrollment period for Level Billing is mid-June through September 30 of the current year. Regardless of enrollment date, customers must make a Level Billing payment for every month of the Level Billing season. (That is, customers who enroll in September must still pay July and August payments.) Customers who wish to enroll in Level Billing after the enrollment period will be considered on a case by case basis.
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How do I apply for Level Billing?
Simply call our office at 1-800-686-2928 and a customer service representative will assist you. Existing customers whose accounts are deemed eligible for Level Billing will also receive an enrollment invitation by mail annually in June.
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What happens if I no longer want to participate in the program?
Customers may opt out of the Level Billing program at any time upon request. However, once the program is cancelled, any balance on the account is due immediately. In addition, customers who opt out of the Level Billing program are not eligible to participate in the plan again until the next enrollment period. If there is a credit on the account, it will remain there unless a refund is specifically requested.
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Can I skip a payment if I have a credit balance?
It is important not to skip any Level Billing payments or you will eventually fall behind on your account. The plan is designed to build up a credit balance in the spring/summer in order to pay for larger balances due in the fall/winter. If you have a credit balance during the months when we review Level Billing amounts, the credit will be used as a factor in determining whether an adjustment to your Level Billing amount is necessary. The R.W. Earhart Company reserves the right to remove you from the Level Billing program if Level Billing payments are not made every month. In addition, skipped payments may result in an interruption of service.
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What if I'm unable to make a payment?
Each Level Billing payment must be paid in full by the due date each month or you may be removed from the plan. If you are unable to make a payment, please call our office at 1-800-686-2928 for assistance. We are happy to work with you in making reasonable accommodations.
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Why would The R. W. Earhart Company cancel my enrollment in the Level Billing Program?
The R.W. Earhart Company reserves the right to remove a customer from the Level Billing Program if payments are not received by their due date and/or if payments are not received in full. In addition, missed payments or payments not received in full may result in an interruption of service. Customers who cancel and re-enroll in Level Billing excessively or who miss/skip payments excessively may be declined participation in the Level Billing Program.
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What if I have a credit balance at the end of the 12 month period?
That credit will be factored into the calculation of your next year’s Level Billing payment. If you choose not to participate in the Level Billing plan for the next year, the credit will remain on your account until it is used up. Upon request, a refund may be issued.
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Will I be charged interest if my fuel charges are more than my Level Billing Payment?
No interest will be charged for balances carried from month to month.
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Why am I getting an invoice at delivery when I am a Level Billing customer?
We will leave a receipt for you at every delivery. You do not need to pay from this receipt. It is simply to inform you of the amount of fuel that we have delivered to you and the charge that will be posted to your account.
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How do you calculate my amount if I’m a new customer?
We will work with you to establish an annual usage estimate based upon information you can provide us regarding your home. We may also be able to use information from a previous provider.

GAS LEAK

Propane is a flammable gas when mixed with oxygen and can be ignited through a variety of ways. To make propane easier to detect, manufactures purposely add a chemical compound to give it a smell described as rotten eggs, a skunk or even a dead animal. Be aware that individuals taking certain medications or the elderly have can have trouble identifying the smell of propane. Consider purchasing a propane gas detector as an additional measure of security.

If you think you smell propane, follow these simple steps to safety:

Immediately extinguish any smoking materials or open flames

Do not operate electronics such as lights, appliances, telephones or cell phones. Flames or sparks from these sources can trigger an explosion.

Leave the area immediately

Ensure the safety of everyone at the source of the smell by exiting the building.

Shut off the gas

If it is safe to do so, turn off the main valve of your propane tank. To close the valve, turn clockwise.

Report the leak

Call us right away to address the situation. In the event we are closed, call 911 or your local fire department.


We are available to respond to emergencies 24/7, 365 days a year.

If you are experiencing an emergency or suspect a propane leak, please call us immediately at 1-800-686-2928. A representative will respond to your call.